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2017 Conference article Restricted

Towards the automation of the travel management procedure of an italian public administration
Calabro A., Marchetti E., Spagnolo G. O., Cempini P., Mancini L., Paoletti S.
Recently the Public Administrations pay a lot of attention to decreases the time required for document production and validation specifically in case of travel management. In this paper we describe the procedural steps followed to implement a first prototype framework for automating the travel management process adopted inside an Italian PA. To achieve this goal, we represent the process through Business Models specified into a formal notations. The experience highlighted important challenges in the application of automatic facilities for the travel management and let the detection of inconsistencies and improvements of the process itself.Source: Software Quality. 9th International Conference on Complexity and Challenges of Software Engineering in Emerging Technologies, pp. 175–187, Vienna, Austria, 17-20 January 2017
DOI: 10.1007/978-3-319-49421-0_12

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2017 Conference article Open Access OPEN

Improving a Travel Management Procedure: an Italian Experience
Calabro A., Marchetti E., Spagnolo G. O., Cempini P., Mancini L., Paoletti S.
Recently, a lot of attention has been dedicated by the Public Administrations to reduce/optimize the costs of travel management. Indeed, automatic support may increase the quality of the proposed services, drastically decreasing the time required for document production and validation, and promoting the integration with different PA (Public Administration) systems and services. However, due to the critical nature of the exchanged data, the interaction with the customers (personnel and citizens), the complexity of the considered procedures, the quality aspect becomes a crucial point to be considered during the development of automatic supports. In this paper, we focus on the quality aspects of the PA travel management automation, and we present the evaluation of a prototype implementation of a framework for automating the travel management process adopted inside an Italian PA. The experience highlighted important challenges in the application of automatic facilities for the travel management and nd allowed the detection of inconsistencies and improvements of the process itself.Source: SOFTENG 2017 - Third International Conference on Advances and Trends in Software Engineering, pp. 114–119, Venice, Italy, 23-27 April 2017

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