Intervening, teaming, delegating: creating engaging automation experiences

Froehlich P., Baldauf M., Palanque P., Roto V., Paternò F., Ju W., Tscheligi M.

Intervention  Engagement  Automation  User experience  Teaming 

Automated systems are becoming common in private, public and professional life. Given their increasing ubiquity and availability to a growing diversity of users, it is important to explore requirements, design principles, and user experience factors across application sectors and scientific disciplines. This workshop provides a forum for researchers and practitioners active in the field of "Automation Experience". In a keynote talk, a poster madness, discussions, and hands-on sessions, the participants will explore and discuss specific opportunities and challenges related to future forms of engagement with an increasing number of automated entities (automations). To this end, the focus topics for the workshop comprise (1) novel ways for monitoring of and intervening with increasingly intelligent agents and artifacts, (2) collaborative interaction to support teaming up and cooperation among humans and automations, and (3) orchestration and delegation of increasingly complex tasks to smart spaces. The results of the workshop are a set of research ideas and drafts of joint research initiatives to drive further automation experience research in a collaborative and interdisciplinary manner.

Source: CHI '23: CHI Conference on Human Factors in Computing Systems, Hamburg, Germany, 23-28/04/2023

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