Process-oriented knowledge management and learning in public administrations

Bertolino A., De Angelis G., Polini A., Re B., Sergiacomi A.

business process  Computer Science Applications  workplace learning  evaluation experience  organisational change  knowledge management  Public Administration  e-learning platform 

The capability to easily access and acquire knowledge is a key enabler for complex organisations that need to adapt to frequent changes of their operative contexts. These changes generally challenge workers that need to acquire new competences and skills. Such a situation is particularly evident in public administrations that nowadays are undergoing complex re-organisations in order to implement new regulations, and to deliver simplified services to both citizens and enterprises. This paper reports the insights gained in assessing the effectiveness of a novel knowledge management and learning approach, which was developed within a project financed by the European Commission. The approach, which is supported by a modular software platform, leverages enterprise related models to organise knowledge and make it available for learning purposes according to different paradigms. A validation, by means of a comparative study against more traditional learning paradigms currently in use within public administrations, is reported.

Source: Electronic government (Online) 16 (2020): 441–465. doi:10.1504/EG.2020.110615

Publisher: Inderscience,, Olney , Regno Unito

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