Learning requirements elicitation interviews with role-playing, self-assessment and peer-review

Ferrari A., Spoletini P., Bano M., Zowghi D.

Training  Mistakes  Education  Training material  Experiment  Communication mistakes  Interview mistakes  Requirements engineering  Empirical evaluation  Interview  Quantitative analysis  Requirements elicitation interview 

Interviews are largely used in the practice of requirements elicitation. Nevertheless, performing an effective interview often depends on soft-skills, and on knowledge acquired through experience. When it comes to requirements engineering education and training (REET), limited resources and few well-founded pedagogical approaches are available to allow students to acquire and improve their skills as interviewers. This paper presents a novel pedagogical approach that combines role-playing, peer-review and self-assessment to enable students to reflect on their mistakes, and improve their interview skills. We evaluate the approach through a controlled quasi-experiment. The study shows that the approach significantly reduces the amount of mistakes made by the students. Feedback from the participants confirms the usefulness and easiness of the proposed training. This work contributes to the body of knowledge of REET with an empirically evaluated method for teaching inter-views. Furthermore, we share the pedagogical material used, to enable other educators to apply and possibly tailor the approach.

Source: IEEE Requirements Engineering Conference, pp. 28–39, Jeju Island, Corea, 23-27/09/2019

Publisher: IEEE Computer Society Press,, Los Alamitos, Calif. , Stati Uniti d'America

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