Document - Preventing user errors by systematic analysis of deviations from the system task model

2002

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Preventing user errors by systematic analysis of deviations from the system task model

Paternò F., Santoro C.

Evaluation Safety and usability Human Factors and Ergonomics Task models Computer sciences and engineering Hardware and Architecture Human-Computer Interaction General Engineering Education User interfaces Traffic control Model-based evaluation Software Inspection-based evaluation

Interactive safety-critical applications have specific requirements that cannot be completely captured by traditional evaluation techniques. In this paper, we discuss how to perform a systematic inspection-based analysis to improve both usability and safety aspects of an application. The analysis considers a system prototype and the related task model and aims to evaluate what could happen when interactions and behaviours occur differently from what the system design assumes. We also provide a description and discussion of an application of this method to a case study in the air traffic control domain.

Source: International journal of human-computer studies (Print) 56 (2002): 225–245. doi:10.1006/ijhc.2001.0523

Publisher: Academic Press,, San Diego , Regno Unito

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@article{oai:it.cnr:prodotti:43947,
	title = {Preventing user errors by systematic analysis of deviations from the system task model},
	author = {Paternò F. and Santoro C.},
	publisher = {Academic Press,, San Diego , Regno Unito},
	doi = {10.1006/ijhc.2001.0523},
	journal = {International journal of human-computer studies (Print)},
	volume = {56},
	pages = {225–245},
	year = {2002}
}