Commentary on 'scenarios and task analysis' by Dan Diaper
Paternò F
Human Computer Interfaces Software Scenario-based design Task analysis Human-Computer Interaction
Both Carroll's book and Diaper's paper address fundamental issues for the HCI field and stimulate important discussion that can help to clarify at least some of them. I have noticed that in recent years some tension has arisen between scenario-based approaches and task analysis, with the risk of degenerating into a kind of religious war. To some extent, the solution to this tension is simple: both approaches are important and complementary. However, this solution is often interpreted as a diplomatic, polite position in which people do not actually believe. So, some more in-depth reflections should prove to be useful.
Source: INTERACTING WITH COMPUTERS, vol. 14 (issue 4), pp. 407-409
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@article{oai:it.cnr:prodotti:43670,
title = {Commentary on 'scenarios and task analysis' by Dan Diaper},
author = {Paternò F},
doi = {10.1016/s0953-5438(02)00008-5},
year = {2002}
}
0000-0001-8355-6909