2005
Book
Unknown
A task model-based approach for the design and evaluation of innovative user interfaces
Santoro C.
This book describes a task model-based approach for developing interactive systems, where task models succeeded in supporting different phases of the software development life cycle, from design, to verification, to evaluation. Different techniques have been used in the various phases, all of them taking benefits from the expressiveness and flexibility provided by CTT notation and related tool. The proposed approach has been applied to a case study in the Air Traffic Control field and several examples have been provided so as to show the feasibility and effectiveness of the method.Source: Louvain-la-Neuve: Presses Universitaires de Louvain, 2005
Santoro C.
This book describes a task model-based approach for developing interactive systems, where task models succeeded in supporting different phases of the software development life cycle, from design, to verification, to evaluation. Different techniques have been used in the various phases, all of them taking benefits from the expressiveness and flexibility provided by CTT notation and related tool. The proposed approach has been applied to a case study in the Air Traffic Control field and several examples have been provided so as to show the feasibility and effectiveness of the method.Source: Louvain-la-Neuve: Presses Universitaires de Louvain, 2005
See at: CNR ExploRA
2011
Contribution to book
Restricted
Service migration network support
Rasmus Olsen, Kim Højgaard-Hansen, Anders Nickelsen, Huan Cong Nguyen, Miquel Martin, Carmen Santoro, Björn Schindler, Simone Mazzei
This chapter introduces the various functionalities needed from the system to support generic service migration processes. The chapter focuses on the supporting parts of the platform related to the needed network support. The chapter introduces entities, modules and components needed for providing the required network support functionalities and detail their interaction, both internally as well as externally.Source: Migratory Interactive Applications for Ubiquitous Environments, edited by Fabio Paternò, pp. 61–94. Berlin: Springer-Verlag, 2011
DOI: 10.1007/978-0-85729-250-6_6
Metrics:
Rasmus Olsen, Kim Højgaard-Hansen, Anders Nickelsen, Huan Cong Nguyen, Miquel Martin, Carmen Santoro, Björn Schindler, Simone Mazzei
This chapter introduces the various functionalities needed from the system to support generic service migration processes. The chapter focuses on the supporting parts of the platform related to the needed network support. The chapter introduces entities, modules and components needed for providing the required network support functionalities and detail their interaction, both internally as well as externally.Source: Migratory Interactive Applications for Ubiquitous Environments, edited by Fabio Paternò, pp. 61–94. Berlin: Springer-Verlag, 2011
DOI: 10.1007/978-0-85729-250-6_6
Metrics:
See at:
doi.org 
| link.springer.com | CNR ExploRA
2019
Contribution to journal
Open Access
Special Issue on Advances in Human-Computer Interaction
Ardito C., De Marsico M., Gadia D., Maggiorini D., Mariani I., Ripamonti L., Santoro C.
Source: Multimedia tools and applications 78 (2019): 13353–13359. doi:10.1007/s11042-019-7690-5
DOI: 10.1007/s11042-019-7690-5
Metrics:
Ardito C., De Marsico M., Gadia D., Maggiorini D., Mariani I., Ripamonti L., Santoro C.
Source: Multimedia tools and applications 78 (2019): 13353–13359. doi:10.1007/s11042-019-7690-5
DOI: 10.1007/s11042-019-7690-5
Metrics:
See at:
RE.PUBLIC@POLIMI Research Publications at Politecnico di Milano 
| link.springer.com | Multimedia Tools and Applications | ISTI Repository | Multimedia Tools and Applications | CNR ExploRA
2023
Contribution to journal
Open Access
PACMHCI - Engineering Interactive Computing Systems, June 2023: Editorial Introduction
Luyten K., Santoro C.
Source: Proceedings of the ACM on human-computer interaction 7 (2023). doi:10.1145/3593222
DOI: 10.1145/3593222
Metrics:
Luyten K., Santoro C.
Source: Proceedings of the ACM on human-computer interaction 7 (2023). doi:10.1145/3593222
DOI: 10.1145/3593222
Metrics:
See at:
dl.acm.org | ISTI Repository | CNR ExploRA
2023
Contribution to conference
Open Access
Proceedings of the 25th International Conference on Mobile Human-Computer Interaction, Companion, MobileHCI 2023
Komninos A., Santoro C., Gavalas D., Schöning J., Matera M., Leiva L. A.
Companion proceedings della conferenza MobileHCI'23 - Contiene tutti gli articoli accettati alla conferenza nelle varie track, esclusi i full paperDOI: 10.1145/3565066
Metrics:
Komninos A., Santoro C., Gavalas D., Schöning J., Matera M., Leiva L. A.
Companion proceedings della conferenza MobileHCI'23 - Contiene tutti gli articoli accettati alla conferenza nelle varie track, esclusi i full paperDOI: 10.1145/3565066
Metrics:
See at:
dl.acm.org | ISTI Repository | CNR ExploRA
2002
Journal article
Restricted
Integrated support based on task models for the design, evaluation, and documentation of interactive safety-critical systems: a case study in the air traffic control domain
Paternò F., Santoro C.
This paper presents an approach to using task models in both the design and the evaluation phases of interactive safety-critical applications. We explain how it is possible to use information contained in task models for supporting the design and development of effective user interfaces. Moreover, we show how task models can also support a systematic inspection-based usability assessment by examining possible deviations that can occur while users interact with the system, an important issue especially when coping with the peculiar requirements of safety-critical applications. Such evaluation provides useful technical documentation in order to help users achieve an in-depth understanding of the system and its design rationale. Lastly, a description of the application of our approach to a real case study in the air traffic control domain will illustrate the main features of the proposed method. In particular, we discuss examples taken from an application for air traffic controllers in an aerodrome supported by graphical user interfaces for data-link communications with pilots.Source: International Journal of Systems Science 33 (2002): 513–527. doi:10.1080/00207720210133688
DOI: 10.1080/00207720210133688
Metrics:
Paternò F., Santoro C.
This paper presents an approach to using task models in both the design and the evaluation phases of interactive safety-critical applications. We explain how it is possible to use information contained in task models for supporting the design and development of effective user interfaces. Moreover, we show how task models can also support a systematic inspection-based usability assessment by examining possible deviations that can occur while users interact with the system, an important issue especially when coping with the peculiar requirements of safety-critical applications. Such evaluation provides useful technical documentation in order to help users achieve an in-depth understanding of the system and its design rationale. Lastly, a description of the application of our approach to a real case study in the air traffic control domain will illustrate the main features of the proposed method. In particular, we discuss examples taken from an application for air traffic controllers in an aerodrome supported by graphical user interfaces for data-link communications with pilots.Source: International Journal of Systems Science 33 (2002): 513–527. doi:10.1080/00207720210133688
DOI: 10.1080/00207720210133688
Metrics:
See at:
International Journal of Systems Science | CNR ExploRA
2003
Journal article
Unknown
A unified method for designing interactive systems adaptable to mobile and stationary platforms
Paternò F., Santoro C.
The wide variety of devices currently available, which is bound to increase in the coming years, poses a number of issues for the design cycle of interactive software applications. Model-based approaches can provide useful support in addressing this new challenge. In this paper we present and discuss a method for the design of nomadic applications showing how the use of models can support their design. The aim is to enable each interaction device to support the appropriate tasks users expect to perform and designers to develop the various device-specific application modules in a consistent manner.Source: Interacting with computers 15 (2003): 347–364.
Paternò F., Santoro C.
The wide variety of devices currently available, which is bound to increase in the coming years, poses a number of issues for the design cycle of interactive software applications. Model-based approaches can provide useful support in addressing this new challenge. In this paper we present and discuss a method for the design of nomadic applications showing how the use of models can support their design. The aim is to enable each interaction device to support the appropriate tasks users expect to perform and designers to develop the various device-specific application modules in a consistent manner.Source: Interacting with computers 15 (2003): 347–364.
See at: CNR ExploRA
2003
Journal article
Unknown
Support for reasoning about interactive systems through HCI designers' representations
Paternò F., Santoro C.
In this paper we present and discuss the integration of tools for the development and analysis of human-computer interaction models with formal verification techniques. We explain the method that we have developed and the tools that we have integrated for this purpose, and discuss how the resulting environment is more effective for designers of interactive applications than using current formal verification techniques alone. The main result is that designers can take advantage of the functionality of model-checking tools while still working with representations of the relevant models that they are familiar with in their practice. Thus, we show how tools can support such an approach and what design choices have been made to improve the usability of such an environment, allowing even people with little background in formal methods to use it.Source: Computer journal (Print) 46 (2003): 340–357.
Paternò F., Santoro C.
In this paper we present and discuss the integration of tools for the development and analysis of human-computer interaction models with formal verification techniques. We explain the method that we have developed and the tools that we have integrated for this purpose, and discuss how the resulting environment is more effective for designers of interactive applications than using current formal verification techniques alone. The main result is that designers can take advantage of the functionality of model-checking tools while still working with representations of the relevant models that they are familiar with in their practice. Thus, we show how tools can support such an approach and what design choices have been made to improve the usability of such an environment, allowing even people with little background in formal methods to use it.Source: Computer journal (Print) 46 (2003): 340–357.
See at: CNR ExploRA
2001
Journal article
Unknown
Preventing user errors by systematic analysis of deviations from the system task model
Paternò F., Santoro C.
Interactive safety-critical applications have specific requirements that cannot be completely captured by traditional evaluation techniques. In this paper, we discuss how to perform a systematic inspection-based analysis to improve both usability and safety aspects of an application. The analysis considers a systemprototype and the related task model and aims to evaluate what could happen when interactions and behaviours occur differently fromwhat the system design assumes. We also provide a description and discussion of an application of this method to a case study in the air traffic control domain.Source: International journal of human-computer studies (Print) 56 (2001): 225–245.
Paternò F., Santoro C.
Interactive safety-critical applications have specific requirements that cannot be completely captured by traditional evaluation techniques. In this paper, we discuss how to perform a systematic inspection-based analysis to improve both usability and safety aspects of an application. The analysis considers a systemprototype and the related task model and aims to evaluate what could happen when interactions and behaviours occur differently fromwhat the system design assumes. We also provide a description and discussion of an application of this method to a case study in the air traffic control domain.Source: International journal of human-computer studies (Print) 56 (2001): 225–245.
See at: CNR ExploRA
2004
Journal article
Open Access
Design and development of multi-device user interfaces through multiple logical descriptions
Mori G., Paternò F., Santoro C.
The increasing availability of new types of interaction platforms raises a number of issues for designers and developers. There is a need for new methods and tools to support development of nomadic applications, which can be accessed through a variety of devices. This paper presents a solution, based on the use of three levels of abstractions, that allows designers to focus on the relevant logical aspects and avoid dealing with a plethora of low-level details. We have defined a number of transformations able to obtain user interfaces from such abstractions, taking into account the available platforms and their interaction modalities while preserving usability. The transformations are supported by an authoring tool, TERESA, which provides designers and developers with various levels of automatic support and several possibilities for tailoring such transformations to their needs.Source: IEEE transactions on software engineering 30 (2004): 507–520. doi:10.1109/TSE.2004.40
DOI: 10.1109/tse.2004.40
Metrics:
Mori G., Paternò F., Santoro C.
The increasing availability of new types of interaction platforms raises a number of issues for designers and developers. There is a need for new methods and tools to support development of nomadic applications, which can be accessed through a variety of devices. This paper presents a solution, based on the use of three levels of abstractions, that allows designers to focus on the relevant logical aspects and avoid dealing with a plethora of low-level details. We have defined a number of transformations able to obtain user interfaces from such abstractions, taking into account the available platforms and their interaction modalities while preserving usability. The transformations are supported by an authoring tool, TERESA, which provides designers and developers with various levels of automatic support and several possibilities for tailoring such transformations to their needs.Source: IEEE transactions on software engineering 30 (2004): 507–520. doi:10.1109/TSE.2004.40
DOI: 10.1109/tse.2004.40
Metrics:
See at:
IEEE Transactions on Software Engineering | IEEE Transactions on Software Engineering | ieeexplore.ieee.org | CNR ExploRA
2004
Journal article
Open Access
Natural development of ubiquitous interfaces
Berti S., Paternò F., Santoro C.
Natural development aims to ease the development process of interactive software systems. Some work has been dedicated to obtain natural programming (Pane and Myers, 1996), which aims to support programming through languages that are understandable by people who have not programming experience. However, there is a need for a more comprehensive view of the development cycle, thus not limited only to programming, but also including requirements, designing, modifying, tailoring, .. Natural development implies that people should be able to work through familiar and immediately understandable representations that allow them to easily express and manipulate relevant concepts, and thereby create or modify interactive software artefacts. On the other hand, since a software artefact needs to be precisely specified in order to be implemented, there will still be the need for environments supporting transformations from intuitive and familiar representations into more precise, but more difficult to develop, descriptions.Source: Communications of the ACM 47 (2004): 63–64. doi:10.1145/1015864.1015891
DOI: 10.1145/1015864.1015891
Metrics:
Berti S., Paternò F., Santoro C.
Natural development aims to ease the development process of interactive software systems. Some work has been dedicated to obtain natural programming (Pane and Myers, 1996), which aims to support programming through languages that are understandable by people who have not programming experience. However, there is a need for a more comprehensive view of the development cycle, thus not limited only to programming, but also including requirements, designing, modifying, tailoring, .. Natural development implies that people should be able to work through familiar and immediately understandable representations that allow them to easily express and manipulate relevant concepts, and thereby create or modify interactive software artefacts. On the other hand, since a software artefact needs to be precisely specified in order to be implemented, there will still be the need for environments supporting transformations from intuitive and familiar representations into more precise, but more difficult to develop, descriptions.Source: Communications of the ACM 47 (2004): 63–64. doi:10.1145/1015864.1015891
DOI: 10.1145/1015864.1015891
Metrics:
See at:
Communications of the ACM | Communications of the ACM | CNR ExploRA
2006
Journal article
Unknown
Analysing context-dependent deviations in interacting with safety-critical systems
Paternò F., Santoro C.
Mobile technology is penetrating many areas of human life. This implies that the context of use can vary in many respects. We present a method that aims to support designers in managing the complex design space when considering applications with varying contexts and help them to identify solutions that support users in performing their activities while preserving usability and safety. The method is a novel combination of an analysis of both potential deviations in task performance and most suitable information representations based on distributed cognition. The originality of the contribution is in providing a conceptual tool for better understanding the impact of context of use on user interaction in safety-critical domains. In order to present our approach we provide an example in which the implications of introducing new support through mobile devices in a safety-critical system are identified and analysed in terms of potential hazards.Source: Reliability engineering & systems safety 91 (2006): 1546–1553.
Paternò F., Santoro C.
Mobile technology is penetrating many areas of human life. This implies that the context of use can vary in many respects. We present a method that aims to support designers in managing the complex design space when considering applications with varying contexts and help them to identify solutions that support users in performing their activities while preserving usability and safety. The method is a novel combination of an analysis of both potential deviations in task performance and most suitable information representations based on distributed cognition. The originality of the contribution is in providing a conceptual tool for better understanding the impact of context of use on user interaction in safety-critical domains. In order to present our approach we provide an example in which the implications of introducing new support through mobile devices in a safety-critical system are identified and analysed in terms of potential hazards.Source: Reliability engineering & systems safety 91 (2006): 1546–1553.
See at: CNR ExploRA
2002
Journal article
Restricted
Preventing user errors by systematic analysis of deviations from the system task model
Paternò F., Santoro C.
Interactive safety-critical applications have specific requirements that cannot be completely captured by traditional evaluation techniques. In this paper, we discuss how to perform a systematic inspection-based analysis to improve both usability and safety aspects of an application. The analysis considers a system prototype and the related task model and aims to evaluate what could happen when interactions and behaviours occur differently from what the system design assumes. We also provide a description and discussion of an application of this method to a case study in the air traffic control domain.Source: International journal of human-computer studies (Print) 56 (2002): 225–245. doi:10.1006/ijhc.2001.0523
DOI: 10.1006/ijhc.2001.0523
Metrics:
Paternò F., Santoro C.
Interactive safety-critical applications have specific requirements that cannot be completely captured by traditional evaluation techniques. In this paper, we discuss how to perform a systematic inspection-based analysis to improve both usability and safety aspects of an application. The analysis considers a system prototype and the related task model and aims to evaluate what could happen when interactions and behaviours occur differently from what the system design assumes. We also provide a description and discussion of an application of this method to a case study in the air traffic control domain.Source: International journal of human-computer studies (Print) 56 (2002): 225–245. doi:10.1006/ijhc.2001.0523
DOI: 10.1006/ijhc.2001.0523
Metrics:
See at:
International Journal of Human-Computer Studies | CNR ExploRA
2007
Conference article
Restricted
Remote evaluation of mobile applications
Paternò F., Russino A., Santoro C.
In this paper we present a method and a supporting environment that allows remote evaluation of mobile applications. Various modules have been developed in order to gather contextual data about the usage of such applications in different environments. In addition, issues related to how to visualise usability data have been addressed in order to support the designers' work in analysing such data.Source: Task Models and Diagrams for User Interface Design. 6th International Workshop, TAMODIA 2007, pp. 155–169, Tolosa, France, 7-9 Novembre 2007
Paternò F., Russino A., Santoro C.
In this paper we present a method and a supporting environment that allows remote evaluation of mobile applications. Various modules have been developed in order to gather contextual data about the usage of such applications in different environments. In addition, issues related to how to visualise usability data have been addressed in order to support the designers' work in analysing such data.Source: Task Models and Diagrams for User Interface Design. 6th International Workshop, TAMODIA 2007, pp. 155–169, Tolosa, France, 7-9 Novembre 2007
See at:
www.springerlink.com | CNR ExploRA
2002
Journal article
Unknown
Modelos y herramientas para diseño y evaluación de la interfaz de usuario
Paternò F., Paganelli L., Santoro C.
An abstract is not availableSource: Novática (2002): 44–48.
Paternò F., Paganelli L., Santoro C.
An abstract is not availableSource: Novática (2002): 44–48.
See at: CNR ExploRA
2003
Journal article
Unknown
Designing Usable Multi-Platform Interactive Applications
Paternò F., Santoro C.
Scientists at CNR propose a solution for the design and development of nomadic interactive applications, accessible through heterogeneous platforms and from different locations. This solution is supported by TERESA (Transformation Environment for inteRactivE Systems representAtions), a mixed-initiative tool supporting multiple transformations able to adapt the interactive part of an application according to the platforms employed.Source: ERCIM news 54 (2003): 23–23.
Paternò F., Santoro C.
Scientists at CNR propose a solution for the design and development of nomadic interactive applications, accessible through heterogeneous platforms and from different locations. This solution is supported by TERESA (Transformation Environment for inteRactivE Systems representAtions), a mixed-initiative tool supporting multiple transformations able to adapt the interactive part of an application according to the platforms employed.Source: ERCIM news 54 (2003): 23–23.
See at: CNR ExploRA
2004
Journal article
Unknown
Methods and tools for developing usable multi-platform interactive applications
Chesta C., Paternò F., Santoro C.
The increasing availability of new types of interaction devices raises the need for new methods and tools to support the design and development of highly usable context-sensitive nomadic applications accessible through multiple platforms. This paper provides an overview and discusses a solution based on the use of multiple levels of abstractions, which has been studied within the framework of the European project CAMELEON. Moreover it addresses the problem of evaluating the usability of these tools by discussing the specific issues, the criteria and methodologies applied as well as some results obtained in an experimental activity on the subject.Source: Psychnology 2 (2004): 123–139.
Chesta C., Paternò F., Santoro C.
The increasing availability of new types of interaction devices raises the need for new methods and tools to support the design and development of highly usable context-sensitive nomadic applications accessible through multiple platforms. This paper provides an overview and discusses a solution based on the use of multiple levels of abstractions, which has been studied within the framework of the European project CAMELEON. Moreover it addresses the problem of evaluating the usability of these tools by discussing the specific issues, the criteria and methodologies applied as well as some results obtained in an experimental activity on the subject.Source: Psychnology 2 (2004): 123–139.
See at: CNR ExploRA
2004
Conference article
Unknown
Designing distributed task performance in safety-critical systems equipped with mobile devices
Morhan A. M., Paternò F., Santoro C.
This paper describes a method aiming to support the design of interactive-safety critical systems. The method proposes an original integration of approaches usually considered separately, such as task modelling and distributed cognition. The basic idea is that analysing task performance requires a clear understanding of the information needed to accomplish the task and how to derive such information from both internal cognitive representations and external representations provided by various types of artefacts. We also report on a first application of the method to a case study in the Air Traffic Control (ATC) domain.Source: HESSD, Working Conference on Human Error, Safety and Systems, pp. 301–317, Toulouse, France, 22-27 August 2004
Morhan A. M., Paternò F., Santoro C.
This paper describes a method aiming to support the design of interactive-safety critical systems. The method proposes an original integration of approaches usually considered separately, such as task modelling and distributed cognition. The basic idea is that analysing task performance requires a clear understanding of the information needed to accomplish the task and how to derive such information from both internal cognitive representations and external representations provided by various types of artefacts. We also report on a first application of the method to a case study in the Air Traffic Control (ATC) domain.Source: HESSD, Working Conference on Human Error, Safety and Systems, pp. 301–317, Toulouse, France, 22-27 August 2004
See at: CNR ExploRA
2005
Conference article
Unknown
Adapting interface representations for mobile support in interactive safety critical contexts
Paternò F., Santoro C., Touzet D.
Source: Complexity in Design and Engineering, Glasgow, 2005
Paternò F., Santoro C., Touzet D.
Source: Complexity in Design and Engineering, Glasgow, 2005
See at: CNR ExploRA
2005
Conference article
Unknown
Remote usability analysis of multiModal information regarding user behaviour
Paternò F., Piruzza A., Santoro C.
In this paper we describe MultiModal WebRemUsine, a tool for remote usability evaluation of web sites that considers data coming from log files, videos recorded during user tests, and an eye-tracker. The tool performs an automatic evaluation of the usability of the considered web site by comparing such data (which describe the actual behaviour of the users) with that contained in the task model associated with the pages (which describes the expected behaviour of the user). The results of the analysis performed by the tool are provided to the evaluators in terms of task not completed, errors occurring during the performance of tasks, time for completing a task, etc. These results are provided along with information regarding the user behaviour during the task performance. Using such data, evaluators should be in a position to identify problematic parts of the website and make improvements, when necessary. An example of application of the proposed method is also shown in the paper.Source: International COST 294 Workshop on User Interface Quality Models, pp. 15–22, Rome, 12-13 September 2005
Paternò F., Piruzza A., Santoro C.
In this paper we describe MultiModal WebRemUsine, a tool for remote usability evaluation of web sites that considers data coming from log files, videos recorded during user tests, and an eye-tracker. The tool performs an automatic evaluation of the usability of the considered web site by comparing such data (which describe the actual behaviour of the users) with that contained in the task model associated with the pages (which describes the expected behaviour of the user). The results of the analysis performed by the tool are provided to the evaluators in terms of task not completed, errors occurring during the performance of tasks, time for completing a task, etc. These results are provided along with information regarding the user behaviour during the task performance. Using such data, evaluators should be in a position to identify problematic parts of the website and make improvements, when necessary. An example of application of the proposed method is also shown in the paper.Source: International COST 294 Workshop on User Interface Quality Models, pp. 15–22, Rome, 12-13 September 2005
See at: CNR ExploRA